Family Information

FREQUENTLY ASKED QUESTIONS
EMERGENCY MANAGEMENT PLAN
The 2024-25 Emergency Management Plan for this service is now available to parents of enrolled children via OWNA using the Parent information portal.

CENTREPAY
Centrepay is a bill paying service, free for Centrelink customers, through which deductions can be made from a customer’s payment directly to our Business.
Does my child need to be immunised? YES

(extract from Department of Health and Human Services Newsletter 1/1/2016)
Evidence of up to date immunisation must be provided within the two months prior to your child commencing at our service.
An Immunisation History Statement from the Australian Childhood Immunisation Register can be used as evidence of up to date vaccination.
Other immunisation records, such as ‘homeopathic immunisation’ or a statutory declaration from you are not acceptable.

Immunisation History Statements are available on request at any time by accessing Medicare via your MyGov account or:

By telephone on 1800 653 809
By email on acir@medicareaustralia.gov.au
Online at www.humanservices.gov.au/customer/services/medicare/medicare-online-accounts
In person at your local Medicare service centre.

If you are experiencing difficulties accessing vaccinations or required related documents, please contact us for assistance as soon as you are able. In some cases children can commence at the service while the required documents are obtained.

Do I need to bring food for my child?

We are a NO NUT and NO FISH Centre. This is because we have children and staff who have Anaphylactic reactions to these foods.

Our Food Policy excludes any food being brought into the centre .

All the meals we serve are created by our own cooks in our Kitchen at Sutherland Street.

We offer Breakfast, Morning Tea, Lunch, Afternoon Tea and Late Snack.

The only exception is for infants who may be on formula or breast milk, parents are asked to supply this in labelled bottles.

Menus
Our Menus are created with assistance from Nutrition Australia twice a year.

Detailed Menus are displayed in the services as the menus we use are licenced under agreement with Nutrition Australia and are not for publication

We work closely with families of children who have allergies and intolerances, to make sure that they have balanced, interesting and nutritious food every day.

My child has special dietary requirements, do we need to bring food?

Not unless the food required is difficult to source.

When you enrol your child, we ask for details of any allergies.

All of our recipes have lactose, egg and gluten free alternatives- other allergies will need to be discussed with us so we can ensure that we are providing nutritious, balanced meals for all children in our care.

Do I pay less if I leave my child for a few hours?

3 and 4 year old Kindergarten children receive a fee subsidy from the State government for three Kinder sessions a week

(which is a total of 15hours Kindergarten in any one week).

Do I get charged for Public Holidays?

Yes. If your child has a permanent booking on a day on which a Public Holiday falls, the family will be

charged the normal fee.

However, where possible , we do offer a swap day within the same week if there is space available

in the room which the child usually attends.

More information is available in our Parent Handbook please ask us for a copy when you are next in our service.